Contact
Get help from the TDLab team
During launch, support is founder-led. Send the context once and we will help you get unstuck as quickly as possible.
Product support
Questions about your account, setup, discipline score, simulator, playbook or AI Analyst.
Import help
Send broker/platform, file type, timezone and the error you see. This is the fastest way to debug imports.
Billing
Subscription, invoice, cancellation, refund or checkout questions.
Coaches and teams
For trading coaches, funded-trader communities, prop firms and product partnerships.
What to include
A little context saves a lot of back-and-forth, especially for import and sync issues.
- Your account email
- The page or feature you were using
- Broker/platform and file format for import issues
- A screenshot or the exact error message
Launch support window
We prioritize login, billing and import blockers first, then product questions and workflow feedback.
For urgent account access or billing issues, include "urgent" in the email subject.
Need legal or privacy help? You can also review the Privacy Policy and Terms of Service.